Privacy Policy
Who we are
Chalkridge is committed to protecting the privacy of everyone who visits our website or uses our services. This policy explains what personal data we collect, why we collect it and how we look after it.
Chalkridge is a design agency based in Wiltshire. We are the data controller for the personal data described in this policy. If you have any questions, you can contact us at hello@chalkridgepartners.com
What information we collect
We may collect the following types of information:
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Contact details such as your name, email address, phone number and postal address
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Information you provide when you enquire about our services or request a quote
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Details you share with us as part of a project, such as brand assets, content and feedback
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Technical information such as your IP address, browser type and device information when you visit our website
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Information collected through cookies and similar technologies (see the Cookies section below)
How we collect information
We collect information when you:
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Contact us through our website, by email or by phone
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Sign up to a newsletter or mailing list
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Work with us as a client or supplier
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Browse our website
Why we use your information
We use your information to:
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Respond to enquiries and provide quotes
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Deliver design services and manage client projects
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Send invoices and manage our business relationship with you
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Send marketing communications, where you have agreed to receive them
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Improve our website and services
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Meet our legal and regulatory obligations
Our legal basis for processing
We rely on the following legal bases under UK data protection law:
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Contract: where processing is necessary to deliver a service you have requested
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Legitimate interests: where processing helps us run our business, provided this does not override your rights
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Consent: where you have given clear permission, for example to receive marketing emails
Legal obligation: where we need to process data to comply with the law
Sharing your information
We do not sell your personal data. We may share information with:
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Trusted suppliers and contractors who help us deliver our services, such as hosting providers or freelance collaborators
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Professional advisers such as accountants or solicitors
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Regulators or authorities, where required by law
Any third party we work with is required to keep your information secure and to use it only for the purposes we specify.
Cookies
Our website may use cookies to help it function properly and to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how parts of the website work.
How long we keep your information
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Client project files and financial records are typically kept for five years after a project ends.
Your rights
Under UK data protection law you have the right to:
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Access the personal data we hold about you
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Ask us to correct inaccurate information
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Ask us to delete your information in certain circumstances
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Object to or restrict certain types of processing
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Ask us to transfer your data to another organisation
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Withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us at hello@chalkridgepartners.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled properly.
Keeping your information secure
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this policy or how we handle your data, please contact us at: